Maintenance

Maintenance ServicesRepair Services for Hardware Products

The following services are available for hardware products:

Product Warranty

Products warranty covers defects in material and workmanship under normal use and service.

  • Included with products for one (1) year at no additional charge
  • Limited to correcting defects in material or workmanship only

Wear and Tear Service: Much More Than a Warranty

Wear and Tear service covers defects as well as wear and tear, including component-part failures.

  • Uplifts warranty to cover wear-and-tear items
  • Lock in service costs for the length of the agreement
  • 2- and 5-Day turnaround times
  • Telephone-based technical support
  • Convenient online Return Authorization requests and service-history reporting

Full Comprehensive Service Provides the Ultimate in Investment Protection

Full Comprehensive service provides coverage of product defects, wear and tear, failures, and any damage sustained while being used as intended in the work environment.

  • Full Comprehensive coverage must be purchased within 30 days of equipment purchase
  • Comprehensive coverage – including device replacement
  • Coverage for select accessories
  • Three years or five years of locked-in service-price protection
  • 2- and 5-Day turnaround times
  • Telephone-based technical support
  • Convenient online Return Authorization requests and access to online service-history reports

Maintenance Services for Software Products

Annual Software Maintenance

Software maintenance provides new versions of software and support for one (1) year periods

  • Provides all minor and major releases of standard software products
  • Special maintenance contract are available for custom software products
  • Telephone-based technical support
  • Response to technical support calls within 24 hours